FAQ’s

Most frequently asked questions

Delivery

In France, we ship with Colissimo.

Internantionally we ship with DHL Express. The shipping time is 1-5 working days.

We offer FREE shipping for order over 200 € (300 € / 300 USD outside of Europe).

For lower orders, shipping costs are depending on the destination:

France: 6 Euro
European Union: 8 Euro
Europe (outside of EU) and USA: 15 Euro
France (outside of mainland): 15 Euro
Japan and South Korea: 15 Euro

Customs and tax fees may apply to buyers outside of the European Union and are the responsibility of the buyer.

Yes, we ship to European countries, USA, Japan and South Korea with DHL Express. The shipping time is 1-5 working days.

Returns & Refunds

If an item does not suit you, you have 15 days to send it back and get a refund. Please contact us using the contact form and we will inform you about the return shipping address in France. As soon as we receive your returned item, you will be notified by email of the refund.

The items must be impeccable, unworn and unwashed. If this condition is not met, we reserve the right to refuse your refund.

Items must be returned with their label and in their original packaging.

After the reception of your return, it will take at maximum 10 days for the reimbursement. The reimbursement will be carried out by the means of payment used at the time of your order, thus if your order was paid with a gift card, the refund will be carried out as a gift card.

You will be notified by email as soon as we have received your returned order in good condition and the reimbursement is in process.

Yes, within France the returns are free!

From other countries, we are not able to pay for return fees.

Please contact us in case of doubt for the correct size, to avoid unnecessary returns. We are happy to give advice on taking the correct measurements to ensure a perfect fit of the garments.

Contact

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